If the item is faulty or you believe we misrepresented it then we will gladly provide a refund within 7 days of delivery. As we do provide accurate measurements and images of each item, we will not accept returns if you simply change your mind or if the garment doesn’t fit. If you’re unsure, feel free to contact us and ask for additional measurements as we are always happy to help where possible!

Contact us to process a return: retrostarshopify@gmail.com

FAQ

I bought an item and I’d like to return it; what do I do?

Oh no! Something happened to it in the mail? Did we miss a fault in the listing? Does it not fit how you imagined? 

If you need to to return your purchase(s), please contact us within two days of receiving your order. We ask any returned orders to reach us within 7 days of receipt to be granted an online store credit (valid for 12 months) for the amount of your garments, minus postage. Unfortunately we don't offer refunds (unless of course, the fault is ours.)

All goods must be unopened/unworn/unchanged, in their original packaging and labels, with all items subject to inspection upon return. Due to our automated system we are unable to refund the cost of the original postage as well as any additional cost incurred by returning the item (unless of course, the fault is ours). And sorry, but no refunds will be provided for any items lost in the post upon their journey back to RetroStar land. We’re sure your postie will look great in their new swag though!

Once we have received your item, we will email you with a special code to use on your next purchase.

How does postage work?

POSTAGE - We currently post daily between Monday to Friday each and every week. Most items posted before 4:00pm (AEST) will arrive within 5-7 business days depending where in Australia you’re located.

Do you offer express post? Yes! Simply select ‘Express Postage’ from the drop down menu upon checking out and your order will be with you within 2-3 business days.

If I buy more than 1 item will you combine postage? Absolutely! Our nifty little system calculates the weight of your purchased items individually and combines these to give you the cheapest possible postage options for your entire order.

I have just placed an order. Can I change it or cancel it?

Our online store system is completely automated and in most cases, we cannot make amendments to your order once confirmed. If you’ve made a mistake or found a cooler item you’d like to swap for, there is a CHANCE we can make it happen, but no guarantees.

Be sure to email us ASAP at retrostarshopify@gmail.com and we’ll do our best to help you out, provided your original order hasn’t already been shipped or processed by our warehouse team.

If you wish to cancel an order, you can do so at no cost prior to us posting it, or if you have already received your items, you may return this at your own expense.

Please refer back to our returns policy above.